This occurred on and the last notes indicated that we took control of the computer to help with the download process. I did also review your history and it appears in case 0213207086 you experienced the exact same error regarding an invalid serial number while installing Lightroom 5. Did you receive a CD with your original purchase? How did you originally purchase Lightroom 5? I am showing that it was registered with us on. It shows as being valid for both Windows and Mac OS installations of Lightroom 5. Kim7913 I reviewed your registered Lightroom 5 serial number again and it is still valid.
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